Contact us by Email (Fastest Method)

If you have any questions, then please get in contact using the form below. We are happy to answer your questions. For the fastest responses use our email contacts, where we are available to reply all day. 

During the day-time we are online with "Live Support", where you can contact one of our Customer Service Team and chat in real time.

Contact Us

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Jot us a note and we’ll get back to you as quickly as possible.

Our Email address

Our helpdesk email address is: support@naturallythinking.eu

Reporting Errors, Omissions or Breakages

Firstly if you need to report an error, omission or breakage, we apologise for the error. All errors, omissions or breakages should be reported by email (support@naturallythinking.eu) or our online chat, we are unable to accept reports by telephone. All errors, omissions or damages must be reported within 3 working days of delivery.

When contacting us we require three pieces of information:

  • order number
  • details of item(s) missing or broken 
  • any supporting picture (i.e. if you have a breakage, please take photo of the breakage).

If using our online chat, you can drag any pictures into the message area and they will be automatically uploaded to us.

Contact Us by Telephone

Our telephone lines are open from 10am - 3pm, Monday - Friday. For the fastest response please use our online chat below or send us an email.

Tel (UK): 020 3389 6684
Tel (Int): +44 20 3389 6684

Looking for the Address of our Fields or Warehouse Shop?

Please see our Shop and Opening Times Page

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