Customer Service - We are here to help

Our friendly team are ready to help with your questions, the fastest response is by email or by using live chat at the bottom right of the page.

Email

Email is the best way to contact us for the fastest response. Please use our contact form by clicking here or email helpdesk@naturallythinking.eu. If you have querys on a specific order, please follow the link further down this page.

Live Chat

We are waiting to speak to you by Live Chat. You will find the icon at the bottom left of the website.

Telephone Enquiries

020 8689 6489 (10am - 3pm)

Please note we cannot accept notification of returns, errors or ommissions by telephone, these should be made by visting your account area and using the Helpdesk Area.

Telephone Support Hours

Monday - Friday 10am - 3:00pm (We will respond to emails outside of these hours from 6am - 5pm)

Telephone Ordering

020 8689 6489 (10am - 3pm)

Please be aware that telephone orders do not include the online 20% discount, so prices will be 20% higher when placed by telephone than shown online.

Telephone Ordering Hours

Monday - Friday 10am - 3:00pm

Already placed an order?

If you have a question about your order, want to add additional items or cancel, the fastest way to get help is to login to your account and visit the Helpdesk Area. Here you will be able to speak directly about your order and ensure