We want you to be 100% satisfied with your purchase. Our website provides indepth details about all of our products and services and you are welcome to visit our shop in Surrey at anytime to inspect the different goods and services which we provide.

We keep you fully updated by email (or you can login to your account at www.naturallythinking.com for latest status updates) of your order process.

After placing your order at www.naturallythinking.com you can cancel your order and receive a full refund if your Order Status is in the "Payment Received" state.

We will need details of your cancellation in writing by emailing helpdesk@naturallythinking.com. Once your order status has changed to "Packing", due to the nature of the products we can no longer offer a full refund. Products are individually made for your order to ensure freshness and therefore they are bespokely made for you. By placing your order at Naturallythinking you agree that your rights to Cancellation end once your order has changed Status to "Packing". If you still wish to cancel during this period and the order has not been shipped, we will refund you the full amount of your order, including any shipping charges minus a restocking fee which will not exceed 15%. We will do our best to keep this fee to a minimum.

If you cancel your order once you have received your order and wish to make a return, the cost of postage to return your order will be made at your own expense. Your rights to cancel end at the end of the 8th day from the date you received the ordered products. We cannot accept returns on cosmetics due to health and safety implications, we will accept returns on empty packaging (such as Bottles & Jars) which is returned in the condition it was sent. If you have used any packaging and for example broken the seals (i.e. by using tamper evident caps which break the seal when reopening) we are unable to accept returns on these. We always advise checking the suitability of a bottles and packaging by buying a small quantity before purchasing large quantities.

The right of cancellation shall not apply to business or corporate purchasers who must have a lawful reason for cancellation.

Once you have notified us of your cancellation, any sum(s) debited from your credit card will be refunded as soon as possible and in any event within 30 days of your order.

Cancellation by Naturallythinking

We reserve the right to cancel the contract between us if:

We have insufficient stock to deliver the product you have ordered, if this is the case we will advise you of delivery times or offer an alternative, if this is not acceptable the order for this product will be cancelled.

We do not or are unable to deliver to your area.

A product you have purchased has an incorrect price or typographical area.

If we do cancel your order we will refund your credit card as soon as possible and in any event within 30 days of your order.